Shipping & Returns
Rates, lead times, how we deliver your order worldwide, and how to return or exchange it.
Domestic shipping (Vietnam)
| Method | Lead time | Cost |
|---|---|---|
| Standard (HCM / Hanoi) | 2–3 business days | 50,000 VND |
| Standard (other provinces) | 3–5 business days | 80,000 VND |
| Express | 1–2 business days | 150,000 VND |
| Showroom pickup | Same-day if in stock | Free |
Orders over 5,000,000 VND ship free with standard shipping anywhere in Vietnam.
International shipping
We ship to most countries via DHL Express. Final cost depends on weight, destination, and any local duties, calculated at checkout.
| Region | Lead time | Starting from |
|---|---|---|
| Southeast Asia | 3–5 business days | $25 USD |
| East Asia (JP / KR / TW) | 4–6 business days | $35 USD |
| Europe | 5–8 business days | $55 USD |
| North America | 5–8 business days | $60 USD |
| Rest of world | 7–14 business days | $75 USD |
Duties & taxes: import duties and local sales tax are not included in the shipping cost. They are paid by the recipient on delivery, per local regulations.
Made-to-measure and bespoke orders
Custom-tailored pieces take 3–6 weeks to produce before shipping. You will receive an estimated ready date when the order is confirmed, and shipping is added once production completes.
Returns & exchanges
If something is not right, we will put it right. Ready-to-wear pieces can be returned or exchanged under the conditions below.
- <strong>14 days</strong> from the delivery date to request a return.
- Items must be unworn, unwashed and undamaged, with all original tags attached and in their original packaging.
- Made-to-measure and bespoke pieces are cut to your measurements and cannot be returned, except where there is a manufacturing defect. In that case we remake or repair the garment at no cost.
- Return shipping is paid by the customer, unless the item is faulty or we sent the wrong product, in which case we cover it.
How to return an item
- Contact us via Contact or reply to your order confirmation email with your order number and the reason for the return.
- We confirm your request and send the return address and instructions within 2 business days.
- Ship the item back with a tracking number and send us the tracking reference.
For an exchange, tell us the size or item you would like instead. We reserve it while your return is in transit and ship the replacement as soon as the returned piece arrives and passes inspection.
Approved refunds are issued to the original payment method within 7 business days of us receiving and inspecting the returned item. Your bank may take a few extra days to show the credit.
Order tracking
Once your order ships you will receive a confirmation email with a tracking number and link. You can also check status anytime from your account dashboard.
Delivery issues
If your package is delayed beyond the estimated window, marked delivered but missing, or arrives damaged, contact us within 7 days of the delivery date. We will investigate with the courier and replace or refund as appropriate.
Need help?
For questions about a specific order or address change, reach our team via Contact or reply to your order confirmation email.